This happened to friends of
Submitted by Dreamgirl on Sat, 04/19/2014 - 05:04
In reply to A newbie all over again! by Annec
This happened to friends of ours. I phoned up ENEL for them, paid their bills in cash including having to pay 60 euro more (I think this sum varies according to how overdue the last missed payment was) and then eventually helped them set up a new direct debit. Do you have any old bank statements or bills that include a reference or account number? It can be done but like many things is more difficult if you speak no and live abroad.
Thank you Dreamgirl,
Submitted by Lattedrinker on Tue, 04/22/2014 - 16:59
In reply to A newbie all over again! by Annec
Thank you Dreamgirl,I have now managed to register with ENEL, but I need to find out the situation with the bills. Today i 'spoke' with customer services with 'online chat', the first person gave me a number to call which i tried and found it to be unobtainable (think he was fobbing me off). The second operator was more helpful and gave me an email address to use. So, I sent an email outlineing the problem and now the email has been returned! I just want to send them an email. Do you have access to one?Thank you
I see no direct email address
Submitted by Dreamgirl on Tue, 04/22/2014 - 18:09
In reply to A newbie all over again! by Annec
I see no direct email address on the bill but this is the website - www.enelservizioelettrico.it - however maybe you were already using this for your online chat.Do you know your client number? It is on the bill. It is also on your actual contattore if you can get someone to read it for you. And perhaps on your bank statement? You may be able to pay the whole lot off by credit card if you can figure out how much you owe and what the penalty for non-payment is. The phone number given is 800 900 800 - a free number if in Italy. But useless I guess if not. Or you can write to Casella Postale1100, 85100 Potenza. They don't make it easy. Which is why I ended up paying the bill in cash for my UK dwelling friend. Good luck.
Thanks for the quick response
Submitted by Lattedrinker on Tue, 04/22/2014 - 18:51
In reply to A newbie all over again! by Annec
Also there is a fax number
Submitted by Dreamgirl on Wed, 04/23/2014 - 03:33
In reply to A newbie all over again! by Annec
Also there is a fax number (like in the olden days) - 800 900 150 - for information so perhaps a real person looks at this. So you could try faxing but if so include your name, the address where the electricity is supplied and a postal address if different. And obviously a way to contact you - as many as possible...I would try the online chat again. I have had similar experiences of being fobbed off on online chat (not with ENEL). Tell them the number and email address did not work. Be polite but persistent. A physical person could go look at your contattore to find the account number, use the green number to phone, go to the bank to enquire how to set up your account again, pay your bill in cash, and set up a new Direct Debit. Good luck.
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