Dear Steve. - we moved into our home in Italy in December and a technician was asked to come to the house to check the boiler and make sure that it was working:1.  The cost of this was Euros 100.2.  We did not receive the documentation that you speak of and the boiler stopped working about four days later.  The man came back but said that he could not get the spare parts but sent us  another bill.  Should the company (for whom the man works) have produced the documentation and secondly, should one expect the company to put in another bill when we have no hot water or heating.  Best wishes Naomi
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Dear Steve. - we moved into our home in Italy in December and a technician was asked to come to the house to check the boiler and make sure that it was working:1.  The cost of this was Euros 100.2.  We did not receive the documentation that you speak of and the boiler stopped working about four days later.  The man came back but said that he could not get the spare parts but sent us  another bill.  Should the company (for whom the man works) have produced the documentation and secondly, should one expect the company to put in another bill when we have no hot water or heating.  Best wishes Naomi